Frequently Asked Questions
→ Ordering and Pick-up
Until when can I order?
You can order until Monday evening 7:00 PM for pickup/shipping on Wednesday and Thursday, and until Thursday evening 7:00 PM for pickup on Saturday.
How does the order process work?
Select products in the shop, view your cart, and choose a baking day. Fill in customer details, choose pickup or shipping, select a pickup day and time (if applicable), choose a payment method, and complete the order with payment.
When can I pick up my order?
Pick-up is available on Wednesdays and Saturdays from 9:00 AM to 12:00 PM.
Can my order be shipped?
Yes, we ship orders every Wednesday and Thursday throughout the Netherlands. These are expected to be delivered on Thursday.
Do I need to order in advance?
Yes, we currently only bake to order. The gluten-free sourdough bread takes over 36 hours to ferment and rise.
When will I receive my order?
The products you ordered are baked in the morning and picked up by the carrier before noon; the package is then typically in transit for 24 to 48 hours.
What is the return policy?
Our goal is for every customer to be completely satisfied with their purchase. For our full return policy, please see our Terms of Service
What are the shipping costs?
Shipping costs for standard packages (up to and including 10 loaves) are €6.99. If you order more than 10 loaves, the shipping costs will automatically be adjusted to your order.
→ Product Information
What is sourdough bread?
- Sourdough bread is bread that rises through natural fermentation of flour and water (sourdough starter) instead of yeast, which gives it a unique flavor and texture.
What ingredients do you use?
- We use a mix of mainly organically grown, gluten-free flours such as Sorghum, Teff, Millet, Oat flour (gluten-free), Whole grain rice flour, Buckwheat, Flaxseed, Potato starch, Psyllium fiber and Tapioca flour. A complete list of ingredients can be found per product on our website.
Are all your products 100% gluten-free?
- Yes, Happy Belly is a 100% gluten-free bakery and all our products are prepared in a completely gluten-free environment.
Do the loaves contain preservatives?
- No, Happy Belly does not add artificial preservatives or additives. You eat pure and healthy bread.
Is gluten-free sourdough bread healthy?
- Our breads contain little added starch, are rich in whole grains, nutrients, fibre and minerals. The fermentation process improves digestibility and nutrient absorption. The firm texture provides a feeling of fullness.
Are the loaves fully baked?
Yes, all our breads are fully baked when you receive them. Your order includes an information flyer with storage and reheating instructions.
Are certain purchases final?
We cannot accept returns of fresh products, such as bread and pastries, that are produced specifically for you.
Where are your products made?
We produce all products ourselves in our own bakery, we work with care and passion and choose quality over quantity. Working with natural yeasts requires a precise process.